Operated under an umbrella of Microsoft-related accounts such as Expert Zone, Xbox, and Microsoft’s official social media accounts with the focus on the release of Windows 11. Detailed best practices and courses of action through creation of toolkits and monthly reports. Participated in addressing ad hoc client requests such as troubleshooting social platform issues, providing community management recommendation, and suggesting which accounts to follow or ban on social media.

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Accounts I worked on: Microsoft general, ExpertZone, Xbox

Campaign focus: Release of Windows 11